How Undercover Filming Exposed a £28 Million Holiday Ownership Scheme

It has been described as among the biggest frauds of its type in the Britain.

A total of 14 defendants have been convicted for their part in a multi-million pound conspiracy to cheat in excess of 3,500 timeshare owners.

The victims were keen to get out of age-old holiday ownership agreements and tried to find assistance.

The majority were in the age range of 60 and 80. More than 500 of them surrendered in excess of £10,000, and one transferred over £80,000.

Those victimized were exposed to aggressive sales meetings lasting up to six hours. They were financially worse off, possessing useless fake "rewards" and still bound by expensive holiday ownership agreements they often use.

The Business Behind the Fraud

The business at the centre of the scheme was Sell My Timeshare (SMT). They collected clients' cash to fund the proprietors' lavish lifestyle of private schools, high-end properties and exclusive air travel.

The individual at the head of the company, the main defendant, was handed a 90-month sentence in January for conspiracy to defraud.

On Friday, his wife one of the co-defendants was one of the final three to learn their fate.

She was given a two-year long suspended jail sentence at Southwark Crown Court after admitting financial crime.

The outcome represents a lengthy process and represents a major victory for the people who spoke out, the police and prosecutors.

The Way the Inquiry Began

The first knowledge of the company was in the summer of 2016. The position was in the reporting team of a news organization, making current affairs shows.

A acquaintance pointed out that his mother had taken over the ownership of a timeshare apartment in a European resort and, after years of holidays, had started seeking to get out of the agreement.

It's worth mentioning how common vacation properties had grown with British holidaymakers in the 1980s and 1990s.

Vacation properties allowed families to occupy the identical property each season, or trade their vacation periods with other owners who had properties in other resorts. About 600,000 holiday enthusiasts seized that opportunity.

The early surge was paired with a numerous accounts about rip-off merchants fraudulently marketing properties. They appeared frequently on consumer broadcasts.

The common vacation property deal locked buyers for many years.

At that time, those holders who had enjoyed their guaranteed place in the sunshine for 20 or 30 years were advancing in years, and a large proportion were looking to wave goodbye to their timeshares.

A number had reduced ability to travel and couldn't get to their properties. Some just believed they'd enjoyed sufficient use from them. And others had deceased, in numerous instances passing on their heirs to take over the agreements - plus their yearly fees and maintenance fees.

The Covert Probe Unfolds

And that's where the family member had been placed. She looked online for answers and came across the company, a business whose digital platform claimed to release her from her deal.

However, having made a payment and booked a meeting with them, her family became suspicious.

Additional investigation revealed numerous individuals reporting they had submitted funds and received no benefit in return. In fact, they had suffered financially. Significant sums.

Our team started looking into what was happening. It quickly became clear that there were dubious individuals active in the timeshare resale sector.

One lawyer had hundreds of individual complaints waiting to sue the organization.

The team interviewed individuals who had engaged the company and they all told the same story. They thought the firm would buy their property off them but when they went to a consultation (for which they paid up front) they were informed there was no re-sale value.

In place of that, they were encouraged - in fact pressured - to spend more money investing in "the firm's incentive scheme", named after the business's umbrella group, the parent organization.

The precise definition was not exactly clear. They sounded like a kind of currency, giving access to reduced-price holidays and benefits and retail offers.

And they were seemingly "exchangeable with fellow investors, at a future date.

Committing funds up front now would produce an long-term benefit that would cover the company's charges and allow the investor with a gain, liberated eventually from their burdensome agreement.

Too good to be true? Certainly, that proved correct.

A 'Bait-and-Switch Tactic'

If these accounts were accurate, this was a large-scale fraud.

This is known as a "deceptive marketing."

A business - here SMT - "attracts the consumer by promoting a specific service only to then say that's not available, directing the customer in the direction of another, inferior offering.

That's illegal. Equipped with all the testimony we had gathered, we made the case to discreetly video one of the firm's consultations.

The process requires dedication, work, and compelling reasons for why this is the sole method to gather the evidence required to confirm deceptive practices.

Once authorized, our limited crew set up a consultation with one of the firm's agents in the English town.

Pretending to be a potential client hoping to get his mum out of her timeshare contract|holiday ownership agreement

James Anderson
James Anderson

A tech enthusiast and digital strategist with over a decade of experience in driving innovation and growth for startups and enterprises.